Privacy policy

Last updated 29 October 2026

We collect only what we need to sell and deliver to you, and we never sell your information.

What we collect

Your mobile number, to call you about your orders.
Your name and delivery address, and the phone number the courier calls.
Your orders: what you bought, what you paid and when, and how the delivery went.
Payment details: the bKash Transaction ID and the bKash number you paid from. We never see your bKash PIN.
Complaints: what you tell us, your unboxing video and, for money back, your bKash number.
Requests: products you ask us to find.
Technical details: your internet (IP) address and browser, used to keep the shop safe (for example, to limit how many orders, codes and sign-in tries can come from one place), and cookies: see the cookies page.

to take, deliver and support your orders;
to call you about your orders;
to check payments, settle complaints and send money back;
to stop fake orders and misuse of the shop;
to keep the records the law asks a business to keep;
only if you allow it in cookie settings: to count visits and to show you Vancre ads.

We share only what each one needs:

the courier (Steadfast, Pathao or another): your name, phone number, address, order number and the cash to collect;
the companies that host our website and keep our data, which keep it for us only;
Google and Meta (Facebook), only if you allow their cookies: see the cookies page;
the authorities, when the law requires it.

We don’t sell your personal information to anyone.

Orders, payments and money sent back: 6 years, as business records.
Your account and addresses: while you use the shop, or until you ask us to delete them.
Internet (IP) addresses kept to limit orders, codes and sign-in tries: about a day.
The cookie that lets your browser open the orders placed in it without signing in: a year after your last order, or until you remove them.
Unboxing videos: until the complaint is settled, then 90 days more. A video uploaded but not sent with a complaint is deleted after a day.

The shop uses a secure (https) connection. Only our staff can see orders, each with their own password and only the parts their work needs.

See what we hold about you, or get a copy of it.
Correct it: you can change your delivery address at checkout; for anything else, contact us.
Ask us to delete it. We delete what we can; records the law asks us to keep are kept for that time only.
Allow or refuse optional cookies at any time with Cookie settings at the bottom of every page.

To ask, contact us with the details at the bottom of every page. We may call you to check it’s your number.

We may update this policy; the date at the top shows the last change.